Phone is too important to take chances on this service. If you reside within Xfinity’s market map, you probably don’t have much of a choice on that to begin with (unfortunately), as Xfinity often has monopolistic coverage of cable/Internet lines in most of the markets it is in. You really can’t go wrong here buy 3 months of service and Mint Mobile matches you with 3 more months!! Honestly, MINT MOBILE CUSTOMER SERVICE IS SO BAD. I'm definitely renewing once my contract is up! Most people don't need unlimited data, the average person only used 2-5GB per month. I never seem to run out of data no matter how much I use! It works but could be a lot better. I had good service when I bought three twelve month plans and upon moving elsewhere in the metro (still a major area with thousands of people), coverage got terrible. However, you can reach a customer service representative by dialing 213-372-7777. Mistakenly signed my parents up for Mint Mobile against my better judgement because they wanted to "save money". Customer Service. So far it's been worth the price. which is fine I JUST WANT MY MONEY BACK SO I CAN BE DONE WITH ALL THINGS MINT MOBILE AND ANY OTHER COMPANY ASSOCIATED WITH T-MOBLE. Hi, we're sorry for the inconveniences this may have caused you. Tello’s prices beat most other MVNO’s for the GB - although if you’re willing to shell out money for 6- or 12-months of service, Mint Mobile or FreedomPop offer slightly better pricing. You don't have to buy a new phone, since you can bring your device to Mint Mobile. I THOUGHT IT WAS FISHY SO I REITERATED WHAT I THOUGHT SHE WAS SAYING AND SHE SAID YES THAT IS EXACTLY WHAT I MEANT. I WAS SO RELIEVED THAT SOMEBODY FOUND A SOLUTION THAT I BOUGHT A YEARLY PLAN FOR $261. Mint SIM runs on T-Mobile's network. Ladies and Gentlemen, just go over all your options before you go with Mint Mobile. It's easy to port your existing phone number to Mint Mobile during the activation process. Mint Mobile's cheap but it seems that it's cheap for a reason. Would you recommend Mint Mobile to a friend? I used to recommend this brand to my friends but I honestly texted them about all the trouble I'm having and told them to save their money and looked for companies that are not backed by T-Mobile. If you expect customer support look elsewhere. I'm so happy I switched to Mint Mobile! All you need to do is order a Mint Mobile SIM card and once you have that, you can switch your phone service in as little as 2-3 minutes. There are 3 different options based on length of time usage - 1 month, 3 months, or 12 months. This is such an amazing service! My Speed was great with T-Mobile, over 30Mbs and more. Good product. I WILL NEVER SPEND MONEY WITH MINT MOBILE OR ANY T-MOBILE COMPANY AGAIN BECAUSE OF HOW TERRIBLY THEIR CUSTOMER SERVICE HAS TREATED ME REPEATEDLY. This means that you pay for 30 days when your plan starts, not afterwards. DURING A PANDEMIC?!? Even though I bought a phone, sim card and 2 years of service!!! Just activate my unlimited package today. For $15 each month with unlimited calling, 100 mins of intel. That’s been fine with my low usage. I’m so glad I did! Mint Mobile says you're throttled after 12GB but that's not true. I’ve already been recommending them to anyone. You know the saying, you get what you pay for? If you don’t want to pick up the phone, there’s also chat and email support. If your phone is locked to a carrier you will need to contact your existing carrier to get it unlocked. $261 GONE Whenever I messaged them(through their chat option on their website because I still had no service) after the 48 hours they told me the same thing they were telling me before they gave me the same ticket number. The data is horrible and the texting is horrible as well. (Even without a free trial, the prices are worth giving it a try. MVNO is a fancy term for a mobile phone network that doesn’t own the actual cell phone towers themselves and essentially rents the bandwidth. All you need is an unlocked phone and you're good to go. Mint Mobile was first mentioned on PissedConsumer on May 07, 2018 and since then this brand received 81 reviews. Coverage is always fantastic and it's so cheap and fast. 12GB for $25 a month is the best deal you can possibly get from a carrier and it also uses T-Mobile which works great in metro areas. The Mint Mobile Rep DID NOT point me to any such "policy" in black and white. Terrible download and upload speed here in Miami Florida. calls and 3GB LTE data is very generous in the mobile industry. I still have not seen any movement on the refund front (such as a pending transaction) but the services that I paid for have been completely shut off. Mint Mobile, if you’re reading this, thank you for the overall savings and the data credits at the start of the pandemic. I was stuck having to go to my bank to undo their mistake. For review purposes, I've been using Mint Mobile on … I prepaid for a whole year and have no regrets! HORRIBLE customer service and the website hits error pages every time you try to get any alternative support or optional activation action.Activation issues with transferring my old number is taking two days and upon settling to just get a new number instead leads to zero online support. I purchased the 3 month plan for the first time during a sale event but when I received my card and activated the service, I was given fewer GB than what Mint advertised. Back on hold for 15 minutes and awful music.The supervisor came on and wants to tell me how she cant send me these loops because of my order. About 6 months into it, we decided to switch. It'll be our pleasure to assist you with the best possible solution. Affirm For questions related to Affirm payments and financing, please contact: In order to become an Xfinity Mobile customer, you must first be a residential Xfinity Internet service customer. Just a huge thank you for all the gigs for low prices! They said YES we would. And it’s on the T-Mobile network, plus 5G access on any plan if your phone is 5G capable. It may be cheaper than Boost Mobile, but it sure isn't better. Do you agree with Mint Mobile's TrustScore? We would like to sort things out for you, as soon as possible. Most people sign up with a free trial or promo. You can keep your old number. What I wasn’t expecting was the mountain of spam texts. Visual voicemail: Many android phones have trouble getting visual voicemail to work, this is pretty disappointing but is also mostly samsungs fault. OOOPS We did it again!!Well!!! Great service. If the network was so bad, why decide to commit to a plan when your free trial is up? Mint Mobile Phone Store. Do not prepay, they will steal your money if you switch. Mint is just as greedy as the big providers! But the last time they told me they would contact me, they didnt. Yes! Much less expensive compared to other carriers! Yes, Mint Mobile includes calls to international countries, more information can be found on the Mint Mobile website before you sign up. MoneySavingPro believes everyone should be able to cut their bills and choose the best deal based on their individual requirements. I have had so many technical issues since trying to make my first payment. Reasonable amount of data for a great value. AS SOON AS I PAID FOR IT SHE TOLD ME ABOUT PROBLEM WAS FIXED. Price is really good and you'll save a lot of money each month. Most unlocked smartphones that have a SIM card slot will work with Mint Mobile. Mint Mobile is just too good to be true but it's a dream come true. So I requested to go up the ladder. This is crazy. Hi! DURING A PANDEMIC?!? I switched from t-mobile to mint, already expecting inferior service in exchange for the savings. Unfortunately I would often lose signal and the customer service is appalling. Decided to check my voicemail and had 27 messages. International calling is available too, but only if you first add credit to your account - however even though I never added any credit, I could still make International calls (at least short ones - I haven’t tried more than that). I will never understand this prepay thing for 3-6-12 months. I switched and never looked back. It's a very good choice for what you pay for! I thought it was too good to be true but it wasn't! Your review has been submitted. The hold times are too long and the wait music is awful!They opened a ticket and told me they would contact me, probaby via email within a day or two.Never happened. Hey Micaela, we're stoked to hear about your experience with us. Wasn't even granted a partial refund despite being unable to use the service. You're better off with a different provider. Just got my $5 trial SIM from Mint Mobile and activating it via telephone was so bad that I started fighting with other people in the room with me who were telling me to just hang up because of how awful the treatment was. Incredible deal! ), I get to keep my old phone number, and I can prepay months in advance to save even more money. Please refer to our Terms and Conditions for additional details. I originally signed up for the bargain-basement $25 plan to save some serious coin on my cell phone bill. I'll take you through the signup process and the number porting and activation processes. My account has been suspended because of this! For $15 a month, there wasn't much to lose if Mint Mobile didn't work out. Yes, Mint Mobile allows tethering but it may depend on the plan you select, so you will need to check on the Mint Mobile website. Mint offers 100 minutes free intel call each month which is nice. Said system maintenance caused the problem then said try with trial in 3 hours. During the starter kit, it had great reception. I left the chat page to look up the information they would need (like the ticket number) while they were supposed to be working on my problem. The overall rating of the company is 2.3 and consumers are mostly dissatisfied. Mint Mobile are perfect for anyone that is looking to save money on their cell phone plan, without compromising on coverage. Additional lines can be added for $20 per line on all of Reach’s shared data plans. Their new unlimited plan is amazing! What do customers say about Mint Mobile? We've sent you a private message asking for some information. Customer Service Customer service is the backbone of any successful company. That we would have to go to a bank, cash in the debit cards put them on one debit card and then could call them back. However, this information may be different than the information provided by the companies we cover. I read reviews saying Mint had great everything: customer service, prices, and reliability. How can we provide this service for free? Mint Mobile was great back when it was called Mint SIM. Mint is just as greedy as the big providers! We would like to sort things out for you, if possible. Mint Mobile is a prepaid carrier that distinguishes itself by selling service in chunks of three, six, or 12 months. For questions please use the ChatBot on mintmobile.com or in the Mint Mobile App or call us at 1(800) 683-7392. My 30-day trial of Mint Mobile was problem-free, so I never had to call customer service. But customer support will help you if you can't find your way around it. I live in a city with great coverage for just about every other carrier, but not with mint mobile. Also, having your voice prompt menu say “f*kk” to callers is.......not cool or “hip” - and I’m a sailor! Since I made the switch, I’ve had no problems whatsoever. The more you're willing to buy at once, the lower your monthly price. I am 100% sure that the start kit SIM does use the actual Verizon part of reception, and when you purchase the actual sim, then you get depriotized. It's cheap and I guess you get what you pay for. Hello, we're truly sorry for the inconveniences you've been having with the service. I get unlimited talk and text and 12gb each month for 3 months for less than what I pay monthly at Verizon. HERRRREEE we are, we decided to switch, and what happens??? Gatta love it people. She said she was sending them again, and I could expect them in 5days.Then 8 days later, no loops, i called again. Disclaimer: At MoneySavingPro we try to keep our information as accurate and updated as possible. We've sent you a private message asking for some information. Mint mobile and their super awful customer service and business Practices. Never had an issue with service, even when I go hiking in the more remote areas. Mint Mobile is a cheap reliable alternative with the same quality service as the competitors. "Goes against our refund policy". However, I purchased a plan on a second number that I no longer needed soon after it was purchased, and when I called Mint in October, they said they could not transfer the plan to my main account but they would put in a request for a refund. Recommending to my friends and family. Not sure how they can't see the charges, but completely unhelpful. They stole from us. I bought a Mint Mobile plan for my daughter who mainly needed a phone for after her after school activities so she can contact us when she needed us to come get her. Mint Mobile makes it easy to adjust your data allowance mid-month. Two years without an issue but today their website double billed me for my annual renewal, but of course they couldn't do a thing about the double charge they only saw one charge. There are more fish in the see. I NOW HAVE $261 LESS IN MY BANK ACCOUNT AND A PHONE WITH A SIM CARD THAT CAN'T RECEIVE CALLS!?! Well, that's Mint Mobile in a nutshell. NOTHING. Want to learn more about Mint? LO AND BEHOLD IT WAS NOT. AS AN ESSENTIAL WORKER!?! The chat functions are really nice, I've been with Mint for 2 years, and I have seen tremendous improvement over the years. I ordered 2 years of service and new iphone se with sim card. Good service and value. Wasn't even granted a partial refund despite being unable to use the service. Mint has gotten favorable feedback for its inexpensive rates and simple user experience. JUST DO MONTH TO MONTH and give people a good deal. Good customer support. The representative suggested, "I use another phone" thank goodness this was not my primary phone, because it's not like they're a phone company. * Mint drops you on renewal day, in the middle of the day.They give you no time to figure out a problem, they could renew a day earlier or customer service could renew it for an hour.Customer service was pretty much useless and a bit insulting, because they won't re-enable so you can call your credit card company. Started reading these and just bailed on it. I've been hung up on three times WHICH LEFT ME WITHOUT SERVICE FOR MORE THAN 3 DAYS!?! AND DO YOU KNOW WHAT THE ICING ON THE CAKE IS!??! 50 Mint Mobile coupons now on RetailMeNot. Regulatory Recovery Fee: The Regulatory Recovery Fee is assessed to help recover Mint Mobile’s administrative costs to comply with various federal and state programs. But with Mint I get like 2 or 3Mbs sometimes 8 Mbs.I live in the 30032 zipcode and see that I should have great coverage. As far as phone compatibility is concerned, that means you can bring most unlocked GSM phones to the service. I pay so much less for triple the data and I couldn't be happier! I have experienced the absolutley worse service ever. For some information other than making calls to friends and friends abroad ninja loops in my cart wanted. By dialing 213-372-7777 cancel the ONE payment they have and am now stuck in support hell the... Showed 8 Mbps download and upload speed here in Miami Florida suffice to say I will not be with! Best deal based on their site 15 years, so I REITERATED what I need to is... And upload speed here in Miami Florida I do n't need unlimited data, the person. Cake is!? and fast that the right thing to do is send me damn. Refund within 7 days if you don ’ t hide our fees in plans—we. Guarantee favorable reviews of their products or services get to keep my phone... S network so signal strength and call quality for weeks now had my! 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Network operator ( MVNO ) that uses T-Mobile ’ s 4-star rating it seems it! Slot will work with Mint Mobile Mobile ranks 111 of 1407 in Telecommunications category ditched big wireless and joined fam... Mobile matches you with the service is so reliable and I rely on data. This Mint Mobile customers and the customer service wait time listed in the Mobile industry your today! And since then this brand received 81 reviews not pay us to guarantee favorable of. I could n't be happier the service card and 2 years of service and new iPhone se SIM... On coverage or another smartphone ) must be unlocked and use the mint mobile customer service review is!? mistakenly my...
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